Privacy

Privacy Policy – Epoch Life Science, Inc.

Effective date: February 3, 2026

Epoch Life Science, Inc. (“Epoch”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what Personal Information we collect, how we use and share it, and the choices you have. If you have questions, contact info@epochlifescience.com.

1. Information We Collect

• Account & contact data: name, employer, email, phone, billing/shipping addresses, account credentials.
• Order & payment data: products/services ordered, purchase history, invoices; payments are processed by PCI-compliant providers—Epoch does not store full card numbers.
• Support & communications: messages you send to sales, support, or licensing.
• Device/usage data: IP address, browser type, pages visited, referring URLs, and cookies or similar technologies.

2. How We Use Information

• Provide, process, and ship orders; manage accounts and payments.
• Respond to inquiries and deliver technical support.
• Improve our site, products, and services; perform analytics and reporting.
• Send service messages (e.g., order confirmations, policy changes) and, where permitted, marketing updates—you may opt out anytime via email.
• Comply with legal obligations and enforce agreements.

3. Cookies and Tracking

We use cookies and similar technologies to remember preferences, secure sessions, and understand site usage. Most browsers let you block or delete cookies; some site features may not work without them. We currently do not respond to “Do Not Track” signals.

4. How We Share Information

• Service providers: hosting, analytics, payment processors, shipping/logistics, email delivery—bound by confidentiality and used only on our behalf.
• Legal and safety: to comply with law, protect rights, safety, or prevent fraud.
• Business transfers: in a merger, acquisition, or asset sale, your information may transfer with customary protections.

5. Data Retention

We keep Personal Information only as long as needed for the purposes above, to comply with legal/financial recordkeeping, resolve disputes, and enforce agreements. Marketing contact data is retained until you opt out or we delete it under our retention schedule.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect Personal Information. No method of transmission or storage is 100% secure.

7. International Transfers

We may store and process information in the United States and other countries. Where required, we apply appropriate safeguards (e.g., contractual protections) for cross-border transfers.

8. Your Choices and Rights

• Access, correct, or delete certain Personal Information.
• Opt out of marketing emails by using unsubscribe links or emailing info@epochlifescience.com.
• California residents may request: (a) access to categories/specific pieces of Personal Information, (b) deletion, and (c) information about disclosures for business purposes. We do not sell Personal Information as defined by California law.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect Personal Information from them.

10. Changes to This Policy

We may update this Policy. We will post the revised version with the new effective date. Material changes will be highlighted for a reasonable period.

11. Contact Us

Email: info@epochlifescience.com
Order support: order@epochlifescience.com
Information inquiries: info@epochlifescience.com
Technical support: support@epochlifescience.com
Phone (toll-free): 1-866-395-1362 | Local: 1-832-886-5231 or 1-832-220-3113
Mailing address: Epoch Life Science, Inc., P.O. Box 16202, Sugar Land, TX 77496, USA